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To set up a Call line, in the Groups admin center, expand, choose, and then choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, pick the button to add a resource account for this Call line.

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Select the button beside the resource account you desire to designate to this Call queue. At the bottom of the pane, select the button. If you require to develop a resource account: Under, pick the button to add a resource represent this Call line. On the pane, search for any set of letters to pull up the outcomes dropdown.

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On the pane: Key in a detailed. Representatives see this name when a call exists to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, choose the button. Agents see the resource account name when they receive an inbound call.

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Designate outgoing caller ID numbers for the agents by specifying one or more resource accounts with a telephone number. Agents can choose which outbound caller ID number to use with each outbound call they make. Within the Calls App, representatives can utilize their Call Line (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you desire to permit agents to utilize for outbound caller ID functions. Select the button beside the resource account with an appointed contact number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed phone number: Under, pick the button to include a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Representatives see this name when a call exists to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've created this new resource represent calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. Once you've chosen a language, choose the button at the bottom of the page. Define if you wish to play a welcoming to callers when they show up in the queue.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (up to 1000 characters) when the Call line addresses a call. Keep in mind When using Text to Speech, the text needs to be gone into in the language picked for the Call queue.

Teams provides default music to callers while they are on hold in a queue. The default music supplied in Teams Call lines is complimentary of any royalties payable by your organization. If you desire to play a specific audio file, choose and submit an MP3, WAV, or WMA file. Note You are responsible for individually clearing and securing all essential rights and consents to utilize any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all pertinent rights holders, which might include artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or license the music copyrights, sound results, audio and other intellectual property rights.

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Review the requirements for including agents to a Call line. You can add up to 200 representatives by means of a Teams channel. You should belong to the team or the developer or owner of the channel to include a channel to the queue. To utilize a Groups channel to manage the queue: Select the radio button and choose (overflow call answering).

Select the channel that you desire to use (only basic channels are totally supported) and select. The following clients are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you utilize this choice, it can take up to 24 hr for the Call queue to be completely functional.

You can add up to 20 representatives individually and approximately 200 representatives by means of groups. If you wish to add specific users or groups to the line: Select the radio button. To to the queue: Select, search for the user, select, and then select. To to the queue: Select, look for the group, choose, and then select.

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Keep in mind New users included to a group can use up to 8 hours for their first call to get here. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Known concern: Appointing personal channels to Call queues When utilizing a private channel calls will be dispersed to all members of the team even if the personal channel only has a subset of employee.

reduces the quantity of time it takes for a caller to be connected to a representative after the representative accepts the call. For conference mode to work, agents in the Call line should use among the following clients: The latest version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts should be set to Teams, Only mode. Representatives who do not meet the requirements aren't consisted of in the call routing list. We suggest allowing conference mode for your Call queues if your representatives are utilizing suitable customers (overflow virtual receptionist). Suggestion Setting to is the advised setting. overflow call handling. When you've picked your call responding to alternatives, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is needed if Groups users need to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in line for approximately 2 seconds when first signing up with the call.

If you need to use Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the agents, the combination of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less employs line than offered representatives, only the very first two longest idle representatives will be presented with calls from the line. When utilizing, there might be times when an agent gets a call from the line quickly after becoming not available, or a brief hold-up in getting a call from the queue after appearing.